Check out if you can find the solution you need.
What happened: I cannot sign up. I wrote my email address and was told it is on file but I still cannot sign in. I have tried to sign up as new but that does not work either as the*email seems to be recognized.
What happened: The problem: Our website appears to be down
What happened: The problem: Account was closed but charges didn't stop
What happened: Hi! I canceled a payment of $****.** yesterday ****. However, Wix still took it out of my account today. Can I please get a full refund immediately & just stay on the basic business plan. I cannot afford anything more right now. My bank account is over drawn & I need it refunded in order to stay afloat. Thank You.
What happened: The problem: Wix website edit will not open
What happened: Good morning. *I have been unable to log in to my Wix account for several weeks now.*The login page does not recognize either of my login emails or any of my domains.*Because I am unable to log in, I am unable to get customer support.**The domains are*carolinesilber.com*silberware.com *silber.net **Please help!********Mark Silber*** ***-***-**********@***.com
What happened: My Amex was billed for $*** by WIX.I have a website-www.mjbernauerlaw.com.Was this billing for services?
To contact the Wix customer service by phone, you can follow these steps:
Look up the phone number of the Wix customer service. The phone number is listed on wix.com. Or check out the Wix phone number page on WorthEPenny.
Dial the Wix phone number.
Wait for an answer: Once the call is connected, wait for a Wix representative to answer on the other end.
Identify yourself and state your reason for calling the Wix representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Wix to help them assist you.
Ask for assistance: Ask the Wix representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Wix needs additional information from you or provides any instructions, follow them carefully.
Thank the Wix representative: After you have received the assistance you need, thank the Wix representative for their time and help.
To get to a real person as quickly as possible when calling Wix, you can follow these steps:
Dial the Wix customer service phone number, which can be found on the Wix website or in your order confirmation email form Wix. Or check out the Wix phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Wix. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Wix representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Wix representative.
If the system still doesn’t connect you to a Wix representative, stay on the line without pressing any keys. Wix will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Wix.
Once you reach a live person, explain your issue and provide any relevant information about your Wix order. The Wix representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Wix website. This may allow you to connect with a Wix representative more quickly and efficiently than calling.
When calling Wix customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Wix account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Wix representative without any disruptions or background noise.
Be polite and respectful to the Wix representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Wix.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Wix representative address your concern.
If the initial Wix representative is unable to resolve your issue, politely ask to speak with a supervisor from Wix or escalate the issue to a higher level of authority.
Take notes during the call, including the Wix representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Wix after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Wix customer service.
If you are unhappy with your call to Wix customer service, there are several options you can try:
Call again: Try calling Wix customer service again and speak to a different Wix representative. Sometimes a different Wix representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Wix representative, you can ask to speak with a supervisor from Wix or escalate the issue to a higher level of authority.
Provide feedback: After the call, Wix may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Wix customer service through other channels, such as email or chat. You can also explore the Wix Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Wix service, you may want to consider other options such as returning the product you bought on Wix or filing a complaint with a consumer protection agency.
No, Wix hasn’t provided any live chat service currently. While live chat support is not currently available, Wix offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact Wix customer service by email, or social media. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Wix.
You can contact Wix via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Wix via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Wix official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Wix, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Wix. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Wix social media team.
Please note that the social media accounts of Wix are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Wix for certain issues. For urgent or complex issues, it's recommended to contact Wix customer service via phone or chat for more personalized assistance.
Yes, to contact the Wix customer support by email, follow these steps:
Go to wix.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Wix and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Wix order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Wix order number or username.
Once you have completed the email, click send. You should receive a response from the Wix customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Wix. WorthEPenny provides free tools and resources to assist customers in reaching Wix customer service more efficiently, such as the Wix phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Wix, as well as forums where Wix customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Wix, it is not associated with or endorsed by Wix.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Wix official app or the Wix company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Wix trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Wix. All references by WorthEPenny to third-party trademarks like Wix are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.